Pre-sale inquiry: What is your return policy or warranty? How long will I receive the product?



What is your return policy or warranty?

If you buy from amazon USA/CA/JP/UK/DE shop, you can directly apply after-sale service on amazon seller service: 1 month free return and exchange, 1 year lifetime warranty. If you are in USA, you can apply the walmart service: 1 month free return and exchange, 1 year lifetime warranty.

If you buy from www.xtucam.com, we will prefer to ship from amazon warehouse. If the camera has no inventory in your local amazon warehouse, we will directly ship from China's warehouse and test it well before shipping. But there is something trouble that we only have a overseas warehouse in USA, which means only American buyers or who lives close to China can enjoy return and exchange service. Make sure you sincerely want to buy our cameras, not ask for refund by a ridiculous reason.

Both are 100% new, part products will directly ship from your local amazon warehouse, but products sold on www.xtucam.com are cheaper than the amazon stores because they don't include free return and exchange service. If you don't like this product and you aren't in the USA/JP, you need to ship it to our China's warehouse and pay the delivery fee, then we will refund you or exchange another one. Make sure you don't mind this warranty policy.

How long will I receive the product?

The total delivery time will be 3-7 days to the USA warehouse, Some products stored in JP, CA, UK, DE will be in 3-7 days, but some not stored in these warehouses will be 5-13 days. 5-13 days to the main European countries and east/southeast of Asia; 7-15 days or more to the rest of the world. recommended to consult us for current delivery time.