At XTU Dash Cam, we strive to provide efficient and reliable shipping services to ensure a seamless delivery experience for our customers. This logistics policy outlines the shipping fees, estimated delivery times, and shipping destinations for our products. Please take a moment to familiarize yourself with the details below.
The shipping fee for your order may vary depending on your region. We have different postage standards based on logistics costs, and the exact postage will be determined accordingly. For remote areas, the postage will be calculated based on actual accounting by the logistics party.
Estimated Delivery Time:
Once your order is processed, which usually takes 1 business day, it will be shipped using our insured logistics provider. In general, you can expect to receive your XTU product within 3-5 business days after the order is placed, excluding holidays. Please note that orders placed over the weekend are dispatched on Mondays. While we strive to meet these timelines, actual delivery times may vary.
Currently, we offer shipping services to the United States, Canada, Australia, and select European Union (EU) countries, including Italy, Germany, France, and Spain. However, please be aware that we do not ship to PO BOX, APO, FPO addresses, islands outside the continental USA, or other countries and regions at this time. We apologize for any inconvenience caused and appreciate your understanding.
Shipping Options and Fees:
For customers in the United States, Canada, and Australia:
Free Shipping: We offer free shipping on orders over $30. The estimated delivery time is 3-5 business days, and there is no shipping fee.
Standard Shipping: If your order does not qualify for free shipping, you can choose our standard shipping option. The estimated delivery time is 3-5 business days, and a shipping fee of $5 will apply.
For customers in EU countries (Italy, Germany, France, Spain):
Free Shipping: Orders over 30 EUR qualify for free shipping. The estimated delivery time is 5-7 working days, and there is no delivery fee.
Standard Shipping: If your order does not meet the free shipping threshold, you can opt for our standard shipping option. The estimated delivery time is 5-7 working days, and a delivery fee of 7 euros will apply.
We do NOT take responsibility for stolen packages or claims stating items not received even after the tracking status shows that it was delivered from the carrier website. Once the carrier site shows that the package was delivered, then we have fulfilled our service of shipping the item to you with the valid tracking number.
We are continuously working on improving our logistics systems to offer better delivery services worldwide. As a result, shipping to countries and regions other than those mentioned above is temporarily suspended. We appreciate your patience, and please stay tuned for updates as we aim to provide faster, safer, and more extensive delivery options.
At XTU Dash Cam, we value your satisfaction and aim to provide reliable shipping services. Our logistics policy ensures transparency regarding shipping fees, estimated delivery times, and shipping destinations. If you have any further questions or require assistance, please don't hesitate to contact our customer support team. Thank you for choosing XTU!